Effective Date: 16-04-01
The Callosum Software GmbH ("Tellonym", "we", "us", "our") takes the private nature of your information very seriously. We strive to be transparent about how we collect and process your information secure and provide with meaningful choices. This policy describes how we treat the information we collect or receive when you visit tellonym.me ("Website") and / or Tellonym's other domains, products, advertising products, services, and / or content, including our iOS and Android mobile applications (collectively with the Site, the "Services").
What We Collect and How We Use It
In the course of providing the Services, we collect and receive various types of information. Certain categories of information collected by Tellonym are necessary to use our Services. In order to deliver, personalize, and improve our Services, we combine and use the information we have about you to understand how you use and interact with our Services and the people or things you're connected to and interested in. We describe these types of information and their uses in more detail below.
We mainly rely on three separate bases to lawfully collect and use your information.
First, we need to process your information in certain ways to provide our Services to you, in accordance with our Terms of Service. This processing is necessary to perform the contract between you and us and our Terms of Service make it clear that processing of your information for the purpose of personalized content and ads is a necessary part of the Services which we provide.
Second, where you have given us consent to use your information in certain ways, we will rely on your consent (which you may revoke at any time).
Third, as described in more detail below, in certain cases we may process your information where necessary to further legitimate interests, whether ours or those of visitors, users or partners, where those legitimate interests are not overridden by your rights or interests.
Occasionally, Tellonym may rely on other legal bases to process your information, such as to protect your vital interests or those of others (such as where there is a risk of imminent harm), where necessary in the public interest, or to comply with a legal obligation, a court order, or to exercise and defend legal claims.
When you create an account on the Services (an " Account"), we’ll ask you for information such as your username, password, age, email address, and phone number (“ Account Information”) in order to provide you with the Services. We may also use Account Information, alone or together with other information, to enhance and improve the Services, such as by personalisation. We use your age to verify that you can lawfully use the Services and to adjust content to your age. We use your email address to verify your Account and to communicate with you. We allow users to find friends by their contact book. You can, however, opt out of phone lookup through your Account Settings.
Email Communication With Us
As part of the Services, you may occasionally receive email and other communications from us. Administrative communications relating to your Account (e.g. for purposes of Account recovery or password reset) are considered part of the Services and your Account, which you may not be able to opt-out from receiving. We also may send you other kinds of emails, which you can opt-out of from your Account Settings page.
Information about Your Accounts on Third Party Services
You can link your Account to certain Third Party Services. In order to do so, you can choose to provide us with your username or other user ID for a Third Party Service, and you may then be required to log into that Service. After you complete this login process, we will receive a token that allows us to access your account on that service so that we can, for example, post your content to that service when you ask us to. We do not receive or store your passwords for your Third Party Service accounts.
Information Obtained from Third Party Services
In some cases, we partner with Third Party Services that may provides information about you. Such information could include, for example, your gender, if you have disclosed that information to that third party and made it available for Tellonym to access or receive it. To the extent we obtain such information, we may use it to develop new Services or to improve or enhance the Services.
By default, all sharing through the Services is public, except messages you receive or send ("Tells"). In some cases, especially when the receiver decides to, Tells could get public as well. That's why you always should consider them as public too. If not stated otherwise, you should assume that anything you publish is publicly accessible. Content published and shared publicly is accessible to everyone, including search engines, which may affect the control you have regarding that content. In addition, information shared publicly may be copied and shared throughout the Internet, including through actions or features native to the Services. You should not be afraid of publishing content but you should always have in mind that it's hard to remove content from the internet once it is published.
The Services allow you to perform actions that are integral to our products, such as liking a post, answering or commenting Tells and to follow other users. The mentioned actions are by default public but you can choose to stay anonymous in some cases, for example if you follow somebody. We use information about native actions to improve the Services, develop new Services and, particularly, to personalize your Tellonym experience. Personalisation using this information may include presenting you with new posts relevant to what you've liked, providing you with better search results, and showing you advertising more relevant to your interests.
Information About User Content
In some cases, we may collect information about content you provide to the Services. For example, when it's included as part of your images, we may collect information describing your camera and camera settings. This information allows us to improve the Services and provide additional features and functionality.
In some cases, we may collect financial information, such as information related to your payment method (valid credit card number, type, expiration date or other financial information). We ask for this information when you decide to purchase a paid Service. However, we do not store that financial information.
Information Related to use of the Services
We collect information about how people use the Services, including those with an Account. This type of information may be collected in our log files each time you interact with (i.e., make a request to) the Services. We use internal tools and third party applications and services (like Google Analytics) to collect and analyze this information. Some of this information may also be associated with the Internet Protocol Address (“IP Address”) used to access the Services; some may be connected to your Account; and some may only be collected and used in aggregate form (as a statistical measure that wouldn’t identify you or your Account). We also collect your IP Address when you make a post, particularly when you submit a Tell. We may use this information about how you and others interact with the Services for a number of things generally related to enhancing, improving, protecting, and developing new Services, including but not limited to: providing users with personalized content; providing users with targeted advertising; improving our search results; identifying popular content; fighting spam, malware, identity theft and generally keeping our users and community safe; and for legal and safety reasons as set forth in “Information Disclosed for Our Protection and the Protection of Others.”
Information Related to Your Web Browser
We automatically receive and record information from your web browser when you interact with the Services, such as your browser type and version, what sort of device you are using, your operating system and version, your language preference, the website or service that referred you to the Services, the date and time of each request you make to the Services, your screen display information, and information from any cookies we have placed on your web browser (as described below). We also sometimes detect whether you are using certain web browser extensions and store that information in a manner associated with your Account. We use web browser-related information to provide, secure, enhance and improve the Services.
In some cases we collect and store information about where you are located, such as by converting your IP Address into a rough geolocation. We may also ask you to provide information about your location, for example permission to use your geolocation information from your mobile device to geotag a post. We may use location information to improve and personalize the Services for you, for example by showing you relevant content and / or relevant ads.
Information Related to Your Mobile Device
We may collect and store information related to your mobile device. In some cases, we may receive, generate, or assign your mobile device a unique identifier for the purposes described above in “Information Related to Use of the Services.”
Information Collected Using Cookies and Web Tags
Information About Your Contacts
Certain features of the Services allow you to provide us with your contact lists, so that we can connect you with people in our Services that are also on those contact lists. For example, you can send us your mobile phone contact information through our mobile applications, which then allows us to provide you with a list of those contacts that use the Services so that you can “follow” their accounts. We will give you a choice as to whether or not you provide us such information, and we will disclose fully, within the appropriate feature, how we use that information. If you decide to share your contact book, you confirm, that you are authorized to share this data with us.
Information About Face Data
Certain features of our mobile applications allow you to have your user profile verified by us. For this purpose, you can post a photo in which your face is clearly recognisable. We use this for a comparison with already posted profile pictures to determine whether the user profile is actually you. The data we process here will only be stored until your request to verify your profile has been successfully processed. Once we have processed the request, all facial data in the form of the submitted photo, will be completely deleted. Neither do we share this data with third parties, nor do we store it for this purpose.
With Whom Your Information Is Shared
We never share information we receive from you unless:
- we have your permission to share that information, such as to provide the Services that you have requested (including when you connect with Third Party Services)
- that information is aggregate information or other information that does not identify you.
You confirm that you have all appropriate consents and authorizations to upload and share third parties’ personal information and where relevant to contact (and for Tellonym to contact on your behalf) such third parties. A list of all Third Parties we work together with is available here: Third Parties.
Information Shared with the Public Through the Services
As noted in “User Content” and “Native Actions,” above, by default, content published through the Services and many actions you take on the Services are shared with the public. Because this kind of information can be seen by anyone and may be indexed by search engines (like Google Search), you should be careful about what you choose to disclose publicly and make sure it’s information you want to share with everyone.
Information Shared Between the Services
We may, if possible, aggregate information about your use of multiple Services and use that consolidated information to enhance and improve the Services, and to develop new Services.
Information You Share with Third Party Services
Information Shared with Our Agents in Order to Operate and Improve the Services
In some cases, we share information that we store (such as IP Addresses) with third parties, such as service providers, consultants, and other agents ("Agents"), for the purposes of operating, enhancing, and improving the Services, and developing new products and services. For example, we may share information with service providers in order to fight spam, and third-party consultants may have access to information in the process of improving our processes and technology. Agents with whom we share such information for these reasons are generally bound by confidentiality obligations and, unless we tell you differently, our Agents do not have any right to use information we share with them beyond the scope and duration of what is necessary to assist us.
Information Disclosed Pursuant to Business Transfers
In some cases, we may choose to buy or sell business assets. In these transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. Such transfers may occur and may be in the legitimate interests of the parties involved. After such transfers, the acquirer of us or our assets may continue to use your Information as set forth in this policy.
Information Disclosed for Our Protection and the Protection of Others
We don't want to observe you, but we have to protect Tellonyms users from harming us, each other, or themselves.
Information We Share with Your Consent or at Your Request
Without prejudice to your rights mentioned below where you are an EU user, if you ask us to release information that we have about your Account, we will do so if reasonable and not unduly burdensome.
Information Shared with Other Third Parties
We may share or disclose public, aggregate or depersonalized information with people and entities that we do business with.
Security and Retention of Your Information
Protecting our systems and our users' information is paramount to ensuring Tellonym users enjoy a secure user experience and maintaining our users' trust.
Your Account Information is protected by a password for your privacy and security. We may enable additional security features in the future, like multi-factor authentication. You need to prevent unauthorized access to your Account and information by creating a unique, secure, and protected password and limiting access to your computer and browser by signing off after you have finished accessing your Account on the Services.
We may also use your information for safety and security purposes, including the sharing of your information for such purposes and we do so as it is necessary to pursue our and your legitimate interests of ensuring the security of our Services, including enhancing users’ protection against harassment, IP infringement, spam and crime and security risks of all types.
You have the right to object to any of this processing and if you want to object please contact Tellonym help.
What Information You Can Access
If you are a registered user, you can access most information associated with your Account by logging into the Services and checking your Account Settings page. Registered and unregistered users can access and delete cookies through their web browser settings and are able to delete them.
Closure of your account and its consequences
If you want to delete your Account, you can do so from your Account Settings page or by emailing us and providing proof of authority over the Account. What constitutes "proof of authority" will vary depending on the circumstances, but generally will require sufficient identifying information so that we can be confident you are the Account owner. In addition, given the nature of sharing on the Services, some of the public activity on your Account prior to deletion may remain stored on our servers and accessible to the public. Your data will be deleted after a reactivation period of 30 days. During that time, you are able to stop the deletion by logging in to your account again. If you wish to skip the reactivation period, please contact our support.
EU Controls and Privacy Rights
If you are usually resident in the EU, Tellonym is the data controller of your information. In accordance with EU law, you have a number of rights and choices regarding the use of your information.
Access and Porting
As described in the section "What Information You Can Access", you can access much of your information by logging into your Tellonym account. If you require additional access or if you do not have a Tellonym account, contact us to request a copy of your information. Where legally required, we can provide your information to third parties.
Rectify, Restrict, Limit, Delete
You can also rectify, restrict, limit or delete much of your information by logging into your Tellonym account. If you cannot do this, or you do not have a Tellonym account, please contact us. For more information on deleting your account or leaving Tellonym. please refer to the section "How to Delete Your Account".
In certain circumstances, such as those described in the "Legitimate Interests" section above, you also have the right to object to the processing of your information by us. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your data for direct marketing purposes, you can always object using the unsubscribe link in such communication, changing your account settings, or by contacting us.
You have the right to withdraw your consent to our processing of your information and your use of our Services at any time. Similar to the way in which you can give consent by interacting with our Services, you can also withdraw your consent through our Services. You can choose to delete your Tellonym account as described above.
Without prejudice to any other rights you may have, you also have the right to file a complaint against us with your local supervisory authority. Click here to find your local supervisory authority.
Tellonym is a German company, your information will be collected and processed in the European area. However, in order to serve legitimate interests, a transfer to other countries may be necessary. You are free to decide whether to use our services or not. However, if you use our services, you must read our Terms which determine the terms of the contract between us and you. To that extent, where your data is transferred outside the European area, Tellonym relies on the fact, that such a transfer is necessary in order to provide you with our services in accordance with the contract.
Questions & Concerns
Protecting your data is of utmost importance. If you have further questions or concerns, we kindly ask you to get in touch with our data protection officer Annika Unger: email@example.com.
If you prefer communication by mail, please address it to:
Callosum Software GmbH
C/O Annika Unger