Tellonym is where you can engage with relevant people without facing social anxiety. Our platform was built by focusing on three simple principles (Tellonym's Principles), with 'always having the full control over what is being posted' as the core.
Tellonym's simple, yet unique format was designed to be safe. Before something get's publicly visible on your profile, it has to be confirmed by yourself. That's how you can stop inappropriate behaviour before it even has the opportunity to spread.
Unfortunately, not all of our users are using this safety to stop inappropriate behaviour instantly, but regularly allow it on their own profile. This is why we also have a couple of safety mechanisms in place to never loose control.
Language Filters (Safety Options)
Every message that is sent on Tellonym has to pass our learning language filters that search for inappropriate content and remove it. They are based on natural language processing technology and are learning with every decision they take. You are also able to set the strength of our filters for your own profile from 'Very Low' to 'Very high'.
Tellonym users can add specific words to their custom word filter to exclude specific topics completely. If a message includes that exact word, it gets instantly removed without further notice. By that, you are able to completely block specific words from your page.
We do recommend to add words that are connected to inappropriate messages you receive often and to not include general harsh language since our overall language filters already filter such messages.
Only Receive Tells From Registered Users
You can remove the ability of not logged-in users to write you messages. We have more options to block logged-in users out of our Services in case of inappropriate messages, which increases overall protection. At the same time, it dramatically reduces the amount of messages you are going to receive, which limits your Tellonym experience. However, it is a powerful tool to decrease inappropriate content.
Tellonym has a reporting system in place which allows you to report Tells, answers and profiles. All reports are individually checked by our moderators, which do take appropriate actions.
We recommend to regularly report messages that you consider inappropriate. This allows us to individually check those messages, take actions and to learn more about the experience you would like to have on Tellonym. Our language filters are adjusting to your reporting behaviour and based on that, block inappropriate messages automatically.
If you are unhappy how one of your report cases got decided, please contact us via email at firstname.lastname@example.org.
Extensive Blocking Mechanism
You are able to block every person that you don't want to interact with. On every profile, you have the option to block that person, which removes their ability to see your posts, to send you messages and to interact with you otherwise. If you do so, the other person will know that you have blocked him or her.
Additionally, you are also able to block the sender of every individual Tell you receive. Blocking senders works for not logged-in users, as well as for logged-in ones. It removes the senders ability to write you additional Tells. If you block the anonymous sender of a Tell, the sender won't get informed.
Proactive Customer Support
Our customer support team is always available via email at email@example.com and is devoted to answer any requests as soon as possible. Our customer support is also proactively engaging with users that indicate self-damaging behaviour to help and direct to qualified organisations.