First, thank you very much for taking the time to help Tellonym staying a safe environment! Moderators are one of the most important groups in our systems and we do value your help very much.
To ensure that you always find the right decisions, we give you a few guidelines on how to decide with a few examples.
#1 We are an open platform for honest communication
Have that statement in mind, we do value free speech strongly. Tellonym is a place where you can express your opinion, even if it is a very critical one. Those opinions should be allowed, even if they got reported. Delete if you think that the main purpose of a message is to insult, hurt, harass or damage somebody. Please read our Community Guidelines to understand what we do not allow on Tellonym.
#2 A lot of reports are probably not deletable
Every person in the internet is allowed to report content on Tellonym, which results in a misuse of this system. We do have filter to prevent spamming or similar misuse of our reporting features but one have to assume that the person who reported a post isn't very familiar with our Community Guidelines which results in misleading reports.
#3 Try to have an objective mind
As a moderator, your decisions influences the experience users have on Tellonym very much. This is why it is very important that you try to be as objective as possible. If a post is reported with a strong opinion which you disagree, don't delete a post because of that. Try to evaluate if the message hurts our guidelines and don't let your personal opinion influence your decision.
How does the moderation system work?
The process looks like that: A message gets reported and runs through multiple filters after that. If our system wasn't able to find an automatic decision, it is added to the moderator pool. All posts in the moderator pool are shown to multiple moderators with the same language. After we have a minimum threshold of moderator decisions reached, the system finds a final decision based on what the big majority decided. If there isn't a big majority and its pretty evened out, one of our staff members decides. Based on those decisions, you receive or lose points, depending on your decision. Those points decide how much your decision is valued in finding the final decision.
If you see that this system gets exploited or has other problems, please contact us at email@example.com.
Here are a few examples which hopefully help you to find the right decision. All those messages are real examples and only were minimally adjusted. The bold text is the message which is to decide over, the text below is the explanation on how to decide.
Jenni is a [insult]
The only purpose of this message is to insult Jenni, it should be deleted.
I really don't like Jenni, she was mean to me one time
Even if you like Jenni, it does not violate our guidelines. Somebody has an opinion about Jenni and made a statement about her, which is allowed.
Last week you made out with three different persons and acted like a [insult]. If you act like this, don't think wonder why nobody really likes you. I'm trying to understand why you do this but it's just not possible.
This message is not very nice and there is a word in it which can be interpreted as an insult. On the other hand, the sender tries to communicate that the receiver should change and that he would like to understand why the receiver is acting like that. Also, the insult wasn't targeted to insult the person but rather to point out that there is a similar behaviour to a such a person. On such cases, you have to decide if the message is only meant to hurt or insult somebody or if there have been other reasons.
Show me your feet, I like em
This message looks like its okay because there is no insult or similar things in it. We still think this is close to sexual harassment and we don't want our users to have to experience such messages. In cases like this one, you have to decide if you think the message is something acceptable or if it is sexual harassment and definitely unwanted by the receiver.
Thank you for taking the time to read through guideline (and sorry to everybody who is named Jenni). Please contact us via email to firstname.lastname@example.org if you have questions, good examples, or additions to this guideline.
Thank you very much for being a part of our great moderator community! Love ya ❤️